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Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

About Us

  • Founded in 1976 in the north of England, FLANNELS has since become one of the most exciting players in the industry. Today it has 50+ stores across the UK and is home to a curated edit of ready to wear, accessories, footwear and the newly landed junior and beauty collections. Launched in 2021, FLANNELS Beauty set about disrupting beauty retail with its ‘consumer-first’ approach.

    Taking luxury beauty to the regions with state-of-the-art stores and first-of-its-kind experiences, from the FLANNELS Beauty Bar to the FLANNELS Beauty Changing Rooms. Supported by the next generation of retail leaders, incoming CEO Michael Murray is taking FLANNELS to the next level and bringing its unrivalled offering to regional cities. Murray has shaken up the industry as the Group’s Head of Elevation - “The market has an unmatched appetite for the type of luxury we do best.

    FLANNELS continues to disrupt and rethink retail, impressively demonstrating our vision and delivering a world-class shopping destination to key cities across the UK.” Stocking the biggest names in luxury fashion and beauty, as well as an evolving roster of new and emerging labels, FLANNELS is a super-inclusive, multi-category retailer that's reviving in-store experiences and bringing luxury to everyone.

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The Flannels Group Ltd (FRN: 977237), trading as ‘Flannels’ is an appointed representative of Frasers Group Credit Broking Limited (FRN: 947961) who are authorised and regulated by the Financial Conduct Authority as a credit broker not a lender.Frasers Plus is a credit product provided by Frasers Group Financial Services Limited (FRN: 311908) and is subject to your financial circumstances. Missed payments may affect your credit score. For regulated payment services, Frasers Group Financial Services Limited is a payment agent of Transact Payments Limited, a company authorised and regulated by the Gibraltar Financial Services Commission as an electronic money institution.

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